Landlord FAQs

ALE Solutions is the nation’s leading provider of temporary housing for displaced homeowners. Since 2001, we have worked directly with the top insurance carriers across the U.S. to secure housing for those in need. As a landlord, partnering with ALE gives you an opportunity to support families across your community as well as:

– Increase occupancy and generate more revenue between rentals
– Receive payment reliability with rents paid by ALE Solutions on behalf of insured
– Allow us to work directly with insurance adjusters on extensions and move out confirmations
– Access 24/7/365 support to assist with any questions during the process

Register your property at ALESolutions.com/register-housing and look for a confirmation email letting you know we have successfully received your property information. Once we are aware of a need for accommodations in your area that meet the policyholder’s temporary housing criteria (location and size are typically most important), someone on our team will reach out to confirm immediate availability and to discuss next steps. We are looking for all sizes and types of unfurnished and furnished properties.

If you have more than 8 properties you’d like to submit, download the Multi-property Worksheet. Once completed, upload the document using the Muliti-property upload form on ALESolutions.com/register-housing.

We do not accept photo files for property submissions at this time; however, you can include your property website (or another real estate site link) along with your submission so we are able to review photos and other details for your property.

To make updates to your property listing and availability, simply resubmit the registration form at ALESolutions.com/register-housing, and your information will be updated. We will refer to the most recent submission in our database.

No. In order to register or update your property information, fill out the form found here: https://https/register-housing/. For submissions with 10 or more properties, use the Multi-Property Submission form found on the same page.

We are not able to predict where, or when, a policyholder loss will occur. ALE Solutions provides temporary housing across the U.S, so when a need arises in your area for a property that matches your listing, someone from our team will be in touch.

We are unable to provide current rental valuation information.

ALE Solutions accepts both furnished and unfurnished properties. If your property is unfurnished, and the policyholder requests furnishings, we are able to easily accommodate their needs by utilizing our partnerships with furniture rental companies at no expense to you.

We are not able to predict where, or when, a policyholder loss will occur. When a need arises in your area for a property that matches your listing, someone from our team will be in touch by phone or email to confirm availability and to discuss next steps.

As a landlord, we encourage you to follow the same process for vetting a tenant as you normally would, including any verification of income and background checks you usually require. While ALE manages the process and facilitates the payment process, the contract for the rental property is between the landlord and policyholder/tenant. Consider including terms in your contract regarding deposits (pets, damage, etc.) as well as information on utilities and repairs.

Once a rental agreement has been finalized for your property, you will receive payment from ALE based on the schedule outlined in your contract with the policyholder. Our team will walk you through the payment options available, including the choice of receiving electronic payments. You will need to provide a W9 for tax purposes.

Once a policyholder is placed in your property, ALE will follow up with you and the policyholder to ensure everything is running smoothly. ALE Solutions provides 24/7/365 customer support to answer any questions you or the policyholder may have during their stay at your property.