Hotel Solutions
There's No Second Chance to Be the First Responder
70% of claims requiring temporary housing are reported during off business hours.
First Notice of Loss (FNOL) is a critical touch point in the claims process. A hotel is the first need of a policyholder who has lost the use of their home. Don't let this opportunity go unmet. Within the hour, ALE Hotel Solutions will secure an appropriate, cost-effective hotel accommodation for your policyholder. By making one call to ALE, you have served the immediate need, gained control of the claim and developed trust with your policyholder.
Our hotel contact Thomas was fantastic and covered all the bases. He found us a hotel in an hour and whenever we had a question, he was there to help.
Bennie
Lost home to a fire and happy to take her two puppies to the hotel
How It All Works
Simply refer policyholders to ALE Solutions at the first notice of loss, and we will take care of the rest. From our first conversation with the family, we learn about their specific needs. We search for the most acceptable and cost-effective hotel solution close to the damaged residence.
ALE manages every detail of the hotel stay, including fielding all calls from policyholders. ALE becomes your eyes and ears throughout the claim and will reach out to you for any needed extensions. At checkout, adjusters get only one bill, eliminating multiple receipts and reimbursements.
Through ALE's proactive hotel solutions, we provide a high level of service and build trust from the start.
5 easy steps from referral to checkout
Adjuster Refers the Policyholder to ALE
- The adjuster places a policyholder referral with ALE via the most convenient channel
- ALE's Call Center is always staffed to provide immediate, personalized service
- A search is initiated for suitable, cost-effective hotel options
ALE Connects with the Policyholder
- The policyholder is contacted within 15 minutes
- Available hotel options are presented
- An emphasis is placed on extended stay hotels with kitchens
- The policyholder selects a hotel and is given directions
The Policyholder Is Greeted at Check-In
- Payments are pre-arranged through ALE Solutions
- The hotel front desk is sensitized to greet the policyholder
- The policyholder authorizes ALE to direct-bill the insurance company
Extended Stay Requests Are Accommodated
- Once the repair duration is understood, the optimal housing plan is crafted
- If long-term housing is needed, a property search is initiated with the policyholder
- The adjuster is regularly apprised of hotel costs and status
- All hotel extensions are approved by the adjuster
Hassle-Free Check-Out
- Policyholder transitions back home or to a more suitable long-term housing solution
- The policyholder does not incur any hotel costs
- An invoice with an audited hotel folio is sent to the adjuster
24/7/365
Power of our Call Center
Our true three-shift, Hotel Call Center is staffed by more than 100 hotel professionals, spread across three shifts to personally serve the needs of you and your policyholder.
Our Hotel Call Center was designed to deliver personal, customized service to your policyholders. An empathetic, caring voice greets your policyholder. ALE professionals deliver prompt service with heart day and night.
Make each policyholder feel uniquely served.
Extraordinary Empathy & Expertise
We have you covered every step of the way with personalized hotel solutions.
Serving you coast to coast
No matter where your policyholder is located nationwide - from a rural farm to an urban high-rise - our housing professionals have the local market knowledge to act quickly and wisely on your company's behalf.
One night or 3 bedrooms
Whether a brief hotel stay or longer term need, we arrange the most appropriate accommodations. Options range from hotels to single-family homes, apartments and on-site mobile homes.
As close to home as possible
Not only do we find the best comparable property at the best possible rate; we also strive to ensure that it is located in the neighborhood of the damaged site.
Including the pet food dish
If your policyholder is also a pet owner, we will find a property that accommodates these special family members.
Special needs addressed
Some policyholders may have unique requirements such as being physically challenged or working from a home office. We will satisfy those needs within the parameters of your budget.
We are with you every minute of the day
From the moment you contact us, we are at your beck and call, night and day. Weekends or holidays, we are here whatever the need. To answer your questions, to solve your problems, to solve your policyholder's problems.
We remove language barriers
Our translation services can improve communication and prevent misunderstandings by speaking to your policyholders in their first language.
Everything clicks online too
You can place a request for temporary housing through our website. You can also email questions and comments as well as learn more about our company.
What's cookin'?
ALE focuses on finding extended stay properties with full kitchens. Families are more comfortable and save money when dining in is an option.
No receipts, no out of pocket expenses, no worries
Hotel stays are placed on ALE's credit card and direct billed to the insurance carrier.
FAQs
When do I call ALE Solutions?
Can you find a hotel with a kitchen?
How does your billing work?
What paperwork does my policyholder sign?
How do you handle pets?
Will taxes drop off after 30 days of a hotel stay?
Can you accommodate special needs?
