When disaster strikes and a family is suddenly displaced from their home, the last thing they should have to worry about is where they will stay next. That’s where ALE Solutions comes in.
ALE Solutions partners with insurance carriers to provide temporary housing solutions for displaced policyholders across the United States. From first notice of loss, our team works quickly to secure comfortable housing to help families maintain stability during a difficult time, while also helping adjusters manage Additional Living Expense (ALE) claims more efficiently.
With a nationwide network of hotels, apartments, condos, townhomes, and single-family homes, ALE Solutions finds temporary accommodations that fit the policyholder’s unique needs and insurance coverage. We also support catastrophe response teams with housing and logistics services during large-scale disaster events.
Supporting Policyholders and Adjusters From Day One
When an insurance adjuster refers a policyholder to ALE Solutions, our work begins immediately. Whether the loss was caused by a fire, hurricane, tornado, or another type of covered event, our goal is to help families transition into temporary housing as smoothly as possible.
Our team works to find housing close to what’s most important to the policyholder – home, workplace, school district, and/or local community. – minimizing disruption wherever we can. We help these families maintain a sense of normalcy while repairs or rebuilding take place.
Because every claim is different, our team takes a personalized approach to every placement working to accommodate a wide range of unique needs, including:
- Large families
- Pet-friendly housing
- Accessibility requirements
- Long-term or short-term stays
For stays that require furnishings, ALE coordinates with trusted vendors to provide essentials that help temporary housing feel more like home.
Managing the Details So Families Can Focus on Recovery
Temporary housing involves much more than booking a hotel or signing a lease. The ALE Solutions team supports the coordination of the things that are often overlooked during a displacement claim, helping reduce stress for both policyholders and adjusters.
Our team assists with:
- Temporary housing coordination and placement
- Payment coordination with landlords and hotels
- Receipt management
- Lease extensions and move-out coordination
- Ongoing communication and support throughout the stay
To make communication easier, policyholders have the option to use the MyALE Home mobile app to manage their stay, submit receipts, and communicate with our team. Adjusters have access to the MyALE.com portal, which helps simplify claim management and visibility throughout the housing process.
Available 24/7 When It Matters Most
Disasters don’t follow a schedule, and neither do we. ALE Solutions is available for new claims and support 24 hours a day, 7 days a week, 365 days a year.
Our customer service teams are trained to guide families through what is often one of the most stressful experiences of their lives with empathy, urgency, and care. Whether answering questions, coordinating housing updates, or assisting with special requests, we remain actively involved from placement through move-out.
In addition to supporting displaced families, ALE Solutions also provides 24/7 catastrophe housing and logistics services for insurance carriers and their response teams that need to deploy for major disaster-related events.
More Than Temporary Housing
At its core, ALE Solutions exists to help people navigate disruption with greater stability and support.
For policyholders, that means finding housing options that help life continue as normally as possible during a difficult time. For adjusters and insurance carriers, it means having a trusted partner who can manage housing logistics, reduce administrative burden, and help control additional living expenses throughout the claim.
Turn to ALE Solutions for Temporary Housing Support
ALE Solutions is proud to be one of the nation’s leading providers of temporary housing solutions for displaced policyholders, insurance adjusters, and catastrophe response teams. Learn more.
