When a homeowner is matched with ALE Solutions for temporary housing, we strive to ensure the process is as simple and straight-forward as possible. Filling out paperwork and making phone calls to the insurance company is the last thing a displaced homeowner wants to deal with. That’s where Self-Service Hotel Booking comes in.
Self-Service Hotel Booking was designed for the displaced homeowner in mind. At first notice of loss, ALE reaches out to the policyholder to gather information on their specific temporary housing needs. The policyholder then receives a text from ALE Solutions giving them access to the self-service booking feature. This guides policyholders through the hotel booking process, showing them contracted, cost-controlled hotels that have partnered with ALE Solutions. ALE also offers 24/7/365 policyholder support should they have any questions.
Policyholders are presented with hotels or extended-stay hotels based on their specific needs. This includes distance from their damaged home, number of nights needed, pet-friendly options, and more. The insured can review the hotel images and amenities and select their preferred hotel and check in date. ALE puts the control back in the policyholder’s hands, empowering them to make temporary housing choices through a flexible interface.