Service level agreements for service performed is set up with 95% of our customers.
The average hotel savings is greater than 10%.
ALE’s Net Promoter score is consistently above 50.
Listen. Lend. Leverage. Learn. Loop.
We listen to your needs
- Our consultative approach matches our proven experience with a carrier’s unique needs
- Our benchmarks and key performance metrics are identified based on the carrier’s indemnity and service level objectives
- Our cost drivers are identified early in the discovery process
- Our proven housing solutions are tailored to your needs
We lend our extensive experience
- We are the industry’s most tenured team of housing professionals
- Our insightful management reports are designed around carrier needs
- We have real-time claim tracking
- We have customizable FNOL response
- We offer industry trend analysis and insight
We leverage our buying power
- You benefit from the aggregate volume of all ALE customers
- We are adept at securing short-term rentals at optimum rates
- We are the largest non-governmental renter of furniture
- We provide policyholders more than one million room nights annually
- We offer reduced indemnity exposure realized by carrier
You learn from our measuring
- We identify operational synergies to reduce cycle time and minimize touch points
- Our key metrics are analyzed to identify performance opportunities
- We optimize service to policyholders through customer service survey results
We strive for continuous improvements
- Our executives perform periodic reviews of program effectiveness
- Our fully implemented housing program leads to operational consistency
- We offer a clear escalation process for policyholder feedback
- We utilize housing program to enhance net promoter evaluations