Security Deposit Assistant

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Security Deposit Assistant
ALE’s Long-Term Housing division seeks a Security Deposit Assistant to join our growing team. Our Security Deposit Assistants support our Move Out Department by assisting families and landlords with the security deposit process, including refunds, billing, and payments.

The Security Deposit Assistant position is a full-time opportunity, requiring a Monday-Friday 9am-6pm work schedule. Candidates must possess the ability to work on many tasks simultaneously in a fast-paced environment.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision insurance, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Track move out placements using database.
  • Send move out confirmation to landlord’s requesting security deposit return.
  • Follow-up with landlords regarding security deposits.
  • Put together and send necessary security deposit paperwork.
  • Audit files for billing/payment accuracy.
  • Maintain customer deposit files – computer & manual.
  • Record all security deposit refunds returned from landlords.
  • Send any deduction paperwork (invoices, receipts, and photos) received from landlords’ and the furniture company to customers.
  • Issue security deposit payments to clients.
  • Other duties as assigned.

Basic Knowledge and Skills

  • Two years of customer service experience.
  • Property Management experience a plus.
  • Proficient in Microsoft Office Products.
  • Database experience a plus.
  • Must have excellent verbal & written communication skills, be very organized, have strong problem-solving skills & the ability to multi task.
  • Should have experience with accounting software/payables and have a professional phone demeanor with the ability to handle intricate personalities.

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