Relocation Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Relocation Specialist
ALE’s Long-Term Housing division seeks a Relocation Specialist to join our growing team. Our Relocation Specialist work directly with families after home loss, reaching out within minutes to begin the search for long-term temporary housing. Relocation Specialists are committed to providing housing options for families, guiding them through the temporary housing experience, and working closely with other departments at ALE with the goal of providing families a smooth transition into their temporary home.

The Relocation Specialist position requires a full-time Monday-Friday schedule, as well as on-call availability based on business needs. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously in a fast-paced environment.

 ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

To apply, please complete an application on our ALE Careers portal.

Daily Functions of this Position:

  • Build rapport with policyholder throughout the relocation process.
  • Assess housing needs and locate available long-term housing for displaced policyholders.
  • Coordinate all logistics for families including move-in, furniture delivery, utility set-up, and security deposits.
  • Work with property management teams, landlords, and customers to resolve any issues following move-in.
  • Process and submit necessary paperwork and documentation to finalize family’s relocation.
  • Maintain policyholder files with continuous updates and changes.

Basic Knowledge and Skills

  • Two years of customer service experience, office/phone experience preferred.
  • Property management and/or real estate experience is a plus.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database is a plus
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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