Rapid Response Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Rapid Response Specialist

ALE's Rapid Response Team are the front lines of our hotel department, serving clients quickly and efficiently.

ALE Solutions is a growing company that assists families around the country who have lost their homes to natural disasters. They need temporary housing and we’re here to help. We are adding members to our Hotel Department who seek a challenging, fast-pace, career-focused opportunity.

This role requires a Sunday-Thursday 11 am - 8 pm  work schedule, with flexibility appreciated.

To apply, please complete an application through our FLEETCOR Career Portal. 

Daily Functions of this Position:

  • Communicate all necessary details clearly to ALE team members via email.
  • Assist clients who are transferred from the Client Services Department.
  • Fax documents (Hotel Assistant Agreement, Hotel Rate Agreement, credit card authorization form and a copy of the credit card) to the hotel as requested.
  • Assist Hotel Representatives with questions regarding credit cards. IE: declines, issues, and any authorizations using SUA website and software.
  • Provide confirmation details to the policyholders, adjusters or hotels as needed.
  • Provide Adjusters invoices via fax, email or request the invoices via internal ALE representative if it is not available. 
  • Help with any calls where Client Services are unsure of the next step. 
  • Document requests or authorizations from either the adjuster or policyholder regarding their hotel extension needs.
  • Assist the policyholders in searching’s status documenting the necessary information (number of members that would need the accommodations, pet requests, kitchen preferences, reservation start date, location preferences, handicapped specifications, etc.) and email the proper team members for further follow up. 
  • Clarify the abatement process to the policyholder.
  • Assist in collecting any funds owed due to an abatement or deductible.
  • Provide necessary documentation to policyholders regarding the abatement process (funds owed, breakdown portion due and the ALE credit card authorization form).
  • Update database with all necessary notes regarding conversations with adjusters, hotel’s and policyholders. In addition, update all tabs to reflect current status of file.  

Basic Knowledge and Skills

  • Two years of customer service experience
  • Database experience a plus.
  • Computer proficiency in Microsoft Office Excel, Word, and Outlook.
  • Incumbent should have excellent verbal & written communication skills, be very organized, have strong problem solving skills, ability to multi task, and be a team player.
  • Attention to detail and accuracy are critical skills for this position.

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