Long-Term Housing Assistant National Account Manager

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Long-Term Housing Assistant National Account Manager
We are adding members to our Long-Term Housing Account Management team who seek a challenging, fast-paced, career-focused opportunity. After losing a home, our Assistant National Account Managers support ALE’s long-term housing account management team to provide exemplary service to our homeowners insurance partners.

This position requires a Monday-Friday, 9:00am-6:00pm schedule, with rotating Saturday shifts.

To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Maintaining client relations through phone calls, email, and meetings.
  • Building and maintaining rapport with internal staff.
  • Assisting the National Account Manager with:
    • New requests from adjusters.
    • Managing all aspects of claims from initial request to final invoicing.
    • Updating and maintaining company files both electronic and manual.
    • Billing activity associated with claims.
    • Day-to-day operations of the department to ensure quality customer service.

Basic Knowledge and Skills

  • A college degree or equivalent experience.
  • 1-2 years of business experience including, but not limited, to customer service, real estate, hospitality or accounting.
  • Knowledge of Microsoft Word, Excel, and Outlook.
  • Database experience a plus.
  • Excellent verbal and written communication skills coupled with the ability to multi-task and be a team player.
  • Thoroughness, attention to detail, and the ability to work under pressure.
  • A commitment to making every individual feel that his or her contribution is important.

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