Landlord Relations Coordinator

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Landlord Relations Coordinator
ALE’s Long-Term Housing. The Move Out team at ALE works closely with families while in temporary housing. Landlord Relations Coordinators serve as liaisons between policyholders, landlords, vendors, and internal departments. From guiding families through details of their temporary lease to communicating with landlords, our Housing Assistant provides support in a family’s seamless temporary housing process.

The Landlord Relations Coordinator position is a full-time opportunity, requiring Monday-Friday 8am-5pm work schedule. Candidates for this position must have exceptional customer service experience, the ability to work on many tasks simultaneously, and conflict resolution skills.

To apply, please complete an application through our ALE Careers portal.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


Daily Functions of this Position:

  • Communicate effectively with landlords and tenants when conflict arises, resolving issues with landlord.
  • Secure lease extensions with landlords under the direction of the Move Out Coordinators.
  • Negotiate lease terms and rental rates with landlords on behalf of tenants.
  • Maintain daily tracking log of file assignments using tasks and detailed notes.
  • Obtaining paperwork necessary from landlords and tenants.
  • Work with landlords and the Accounting Department on rent check inquiries/discrepancies.
  • Maintain open communication with landlord and tenants regularly.

Basic Knowledge and Skills

  • Three years of customer service experience, office/phone experience preferred.
  • Property Management experience is a plus
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database is a plus
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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