Housing Coordinator

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Housing Coordinator
Our Long-Term Housing division is looking for a dynamic Housing Coordinator to join our Customer Care Department. The Customer Care team at ALE works closely with families while in temporary housing. Housing Coordinators serve as the point of contact for families, assisting throughout their temporary housing experience. Housing Coordinators also work closely with landlords, vendors, and internal departments. From guiding families through details of their temporary lease to communicating with landlords, our Housing Coordinators play an important role in helping the family transition back into their home.

The Housing Coordinator position is a full-time opportunity, requiring a Monday-Friday 9am-6pm work schedule. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously. 

 

To apply, please complete an application through our FLEETCOR portal. 

Daily Functions of this Position:

  • Coordinate the move out, lease, and extension process for policyholders.
  • Resolve housing and lease issues between landlords and policyholders.
  • Correspond regularly with policyholders to determine their housing status.
  • Maintain an open dialogue with policyholders and landlords regarding lease terms.
  • Work directly with policyholders regarding lease extensions.
  • Track and confirm move out dates and furniture pick up dates with policyholders.
  • Serve as a liaison between National Account Management team and the policyholder/landlords.

Basic Knowledge and Skills

  • Three years of customer service experience, office/phone experience preferred.
  • Property management experience is a plus.
  • Experience with accounting software.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database is a plus
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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