Housing Assistant

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Housing Assistant
Our Long-Term Housing division is looking for dedicated Housing Assistants to join our Move Out Department. The Move Out team at ALE works closely with families while in temporary housing. Housing Assistants serve as liaisons between policyholders, landlords, vendors, and internal departments. From guiding families through details of their temporary lease to communicating with landlords, our Housing Assistant provides support during the family’s seamless temporary housing process.

The Housing Assistant position is a full-time opportunity, requiring a Monday-Friday 9am-6pm work schedule. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

To apply, please complete an application through our ALE Careers portal.


Daily Functions of this Position:

  • Send welcome letters to families introducing Move Out team members.
  • Process lease extensions.
  • Process move out files, obtaining necessary paperwork from landlords.
  • Work directly with policyholders regarding lease extensions.
  • Correspond regularly with policyholders to determine housing status.
  • Assist Accounting Department with reissued checks, rent check inquiries, and discrepancies.
  • Maintain daily tracking log, updating files in company database.

Basic Knowledge and Skills

  • Three years of customer service experience, office/phone experience preferred.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database is a plus
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.
  • Bilingual in Spanish/English is preferred.

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