Hotel Support Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Hotel Support Specialist
We are looking for Hotel Support Specialists to join our fast-paced, energetic hotel team! Our Hotel Support Specialists work within our Hotel Department, assisting families throughout their hotel stay. Once a family settles into a hotel, a Hotel Support Specialist serves as a point of contact for the family’s hotel accommodation. Our empathetic, professional team works diligently to guarantee the family’s hotel stay is in order, being available every step of the way.

The Hotel Support Specialist position is a full-time opportunity, requiring flexibility for a 10am-7pm work schedule. Candidates for this position must have exceptional customer service experience with the ability to manage calls and computer work simultaneously.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers Portal. 

Daily Functions of this Position:

  • Run reports using a database to determine next steps for policyholder and hotel reservations.
  • Communicate check out dates and hotel extensions with policyholders and corresponding hotels.
  • Confirm the needs of the policyholder in regards to extension requests.
  • Resolve possible policyholder situations and requests.
  • Update and maintain policyholder files within the database.
  • Adapt to the ever-changing needs of the Hotel Department.
  • Assist the Hotel Supervisor with hotel projects, if necessary.

Basic Knowledge and Skills

  • One year of customer service experience, office experience preferred.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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