Hotel Night Auditor

At ALE, our Hotel Night Auditors contribute to our mission of around-the-clock customer service, serving as a resource to our clients and families throughout the night.

ALE Solutions is a growing company that assists families around the country who have lost their homes to natural disasters. They need temporary housing and we’re here to help. We are adding members to our Hotel Department who seek a challenging, fast-pace, career-focused opportunity. We appreciate flexibility as this position requires an overnight schedule including Friday and Saturday 9pm-7am as well as Tuesday and Wednesday 10pm-7am.

We offer a competitive benefits package that includes health, dental, vision and life insurance, FSA & Dependent Care FSA, matching 401(k), and a generous vacation, personal time off (PTO) and holiday policy. Most importantly, be a part of a supportive culture that values and promotes life-long professional development. ALE grows as its team members grow!

To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Answer all incoming company calls and handle as necessary.
  • Take and enter all information for any new claims that come in overnight. 
  • Contact displaced family and confirms information to book family into a hotel.
  • Search for hotels through the Internet and confirm with family if the hotel is acceptable.
  • Call hotel directly, or use online booking tools, to secure reservation for displaced families. 
  • Call hotels and confirm check-ins nightly.
  • Call hotels to confirm check-outs and room changes as needed. 
  • Call on any family extensions daily on assigned files. 
  • Call hotel for insured folios after the first week, beginning of month, and check out.
  • Review hotels folios for accuracy.

Basic Knowledge and Skills

  • Two years of customer service experience. 
  • One year of experience working overnight.
  • Hotel Night Audit experience a plus.
  • Proficient in Microsoft Office Products.
  • Attention to detail and accuracy are critical skills for this position.
  • Qualified individuals should have excellent verbal and written communication skills, be very organized, have strong problem solving skills, ability to multi-task, and be a team player.

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