Hotel Night Audit Coordinator

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Hotel Night Audit Coordinator
We are looking for a Hotel Night Audit Coordinator to join our fast-paced, energetic hotel team! Our Hotel Night Audit Coordinators work within our Hotel Department, assisting families throughout their hotel stay. Our team is dedicated to supporting ALE’s overnight operation, serving as a contact for both families and insurance adjusters in a variety of ways.

The Hotel Night Audit Coordinator position is a full-time opportunity, requiring flexibility for an overnight  work schedule. Candidates for this position must have exceptional customer service experience with the ability to manage calls and computer work simultaneously.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers Portal.

Daily Functions of this Position:

  • Answer all incoming company calls and handle as necessary.
  • Take and enter all information for any new claims that come in overnight. 
  • Contact displaced family and confirms information to book family into a hotel.
  • Search for hotels through the Internet and confirm with family if the hotel is acceptable.
  • Call hotel directly, or use online booking tools, to secure reservation for displaced families. 
  • Call hotels and confirm check-ins nightly.
  • Call hotels to confirm check-outs and room changes as needed. 
  • Call on any family extensions daily on assigned files. 
  • Call hotel for insured folios after the first week, beginning of month, and check out.
  • Review hotels folios for accuracy.

Basic Knowledge and Skills

  • Two years of customer service experience. 
  • One year of experience working overnight.
  • Hotel Night Audit experience a plus.
  • Proficient in Microsoft Office Products.
  • Attention to detail and accuracy are critical skills for this position.
  • Qualified individuals should have excellent verbal and written communication skills, be very organized, have strong problem solving skills, ability to multi-task, and be a team player.

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