Hotel Coordinator Assistant

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Hotel Coordinator Assistant
Our Hotel Department aides hundreds of families a day to secure temporary accommodations after the loss of their home. The Hotel Coordinator Assistant is ready to help families, sometimes minutes after a disaster strikes, by searching for the best possible accommodations to fit the individual needs of each family. Hotel Coordinator Assistants work closely with policyholders and hotels across the country, providing resources and support for all parties involved.

The Hotel Coordinator Assistant position is a full-time opportunity, requiring flexibility for a 1pm-10pm work schedule, including one weekend day. Candidates for this position must have exceptional customer service experience with the ability to manage a high call volume and computer work simultaneously.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Contact insured families to confirm information needed to research the best possible accommodations.
  • Search for hotels through internal database and internet, confirming an acceptable location.
  • Secure accommodations via phone and online.
  • Communicate with hotels and families regarding hotel confirmations and necessary paperwork.
  • Assist Hotel Coordinators with daily file maintenance and work overflow.
  • Resolve various issues regarding a family’s hotel stay.

Basic Knowledge and Skills

  • Two years of customer service experience, office/phone experience preferred.
  • Hotel experience a plus.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database a plus
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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