Hotel Administrative Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.


Hotel Administrative Specialist

We are looking for Hotel Administrative Specialist to join our fast-paced, energetic hotel team! Our Hotel Administrative Specialist works within our Hotel Department, providing support to our team by assisting in the efficient management of tasks along with effective communication both internally and externally. 

The Hotel Administrative Specialist position is a full-time opportunity. Candidates for this position must have exceptional customer service experience with the ability to manage calls and computer work simultaneously.


To apply for this opening please access the ALE Careers Portal.

Daily Functions of this Position:

  • Maintain TM by moving tasks to the appropriate pages
  • Move tasks in Task Manager that come thru the form response page
  • Assign tasks in TM to employees
  • Assist in taking and entering new claims
  • Assist with entering new claims into ACT Database, ensuring accurate and complete information using MYALE Claims portal
  • Assign and distribute all new claims to a Hotel Coordinator based on data in the shared run rate document
  • Assist with any projects assigned by the Hotel Operations Supervisor
  • Assist with electronic documentation filing and updates in ACT Database, ensuring accurate and complete information
  • Assist with Policy Holder text Notification execution and maintenance
  • Call hotel to confirm check out and other HSS tasks as assigned
  • Assist with HA collection by sending reminder emails or calling clients
  • Call hotel to confirm if clients checked in when Hotel Night Audit is unable
  • Update card limits and end dates thru JP Morgan SUA Program
  • Confirm hotels have received paperwork on new bookings
  • Other duties as assigned

Basic Knowledge and Skills

  • ACT database experience a plus.
  • Proficient in Microsoft Office Products.
  • Incumbent should have excellent verbal and written communication skills, be very organized, have strong problem solving skills, ability to multi task, and be a team player.
  • Attention to detail and accuracy are critical skills for this position.
  • One to two years of customer service or administrative experience preferred.
  • ACT database experience a plus.
  • Able to communicate clearly, concisely, and confidently.

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