Furniture Coordinator

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Furniture Coordinator
Our Long-Term Housing division seeks a Furniture Coordinator to join our Furniture Department. The Furniture team at ALE collaborates with the Long-Term Housing division to ensure relocated families have the furniture and housewares necessary to make their temporary home comfortable. Furniture Coordinators work closely with vendors to select furniture packages, coordinate drop-offs and pick-ups, and handle various customer service needs. Our Furniture Coordinators go the extra mile to make a family’s temporary housing experience comfortable and welcoming.

The Furniture Coordinator position is a full-time opportunity, requiring a Monday-Friday 8am-5pm or 9am-6pm work schedule. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously in a fast-paced environment.

To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Advocating between furniture vendor and family to ensure the family is moved into their home with all the rental furniture necessary.
  • Maintain and build relationships with furniture vendors, leading to the development of new and improved business procedures.
  • Ensure proper coordination and communication with other members of the Long-Term Housing division.
  • Process orders for furniture, appliances, and housewares.
  • Follow up on all orders for confirmation of scheduled delivery by the vendor.
  • Review documentation for proper billing prices and fees.
  • Handle incoming customer services requests for exchanges, add-ons, pick-ups, and other customer needs.
  • Maintain database with revisions and updates to furniture orders.

Basic Knowledge and Skills

  • One year of office or customer service experience in a high-volume environment.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Experience working with a database is a plus.
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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