Furniture Assistant

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Furniture Assistant
Our Long-Term Housing division seeks a Furniture Assistant to join our Furniture Department. The Furniture team at ALE collaborates with the Long-Term Housing division to ensure relocated families have the furniture and housewares necessary to make their temporary home comfortable. Furniture Coordinators work closely with vendors to select furniture packages, coordinate drop-offs and pick-ups, and handle various customer service needs. Our Furniture Assistants go the extra mile to make a family’s temporary housing experience comfortable and welcoming.

The Furniture Assistant position is a full-time opportunity, requiring a Monday-Friday 8am-5pm or 9am-6pm work schedule. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously in a fast-paced environment.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community.We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

 

To apply, please complete an application through our ALE Careers Portal. 

Daily Functions of this Position:

  • Team with Furniture Coordinators and Relocation Specialists to ensure the family is moved into their home with all of the rental furniture they need.
  • Advocate between the vendor and the insured regarding furniture time frames and requests.
  • Maintain and build relationships with furniture vendors in conjunction with the Furniture Manager leading to the development of new and improved business procedures.
  • Responsible for but not limited to:
    • Responsible for creating new Furniture Books in Company Folder monthly
    • Maintain notes to include all furniture issues, time frames and pick up notes
    • Assist with answering all incoming phone calls for the furniture department
    • Filing all departmental paperwork
    • Resolve any problems with the vendor and insured
    • Notify Furniture Manager and National Account Manager of all issues that come up with files so we are aware
  • Not limited to the above, assists Furniture Coordinators where necessary with day-to-day functions.

Basic Knowledge and Skills

  • Have at least one year of working in an office setting.
  • Proficient in Microsoft Office.
  • Have excellent verbal and written communication skills.
  • Know how to organize, problem solve, and multi-task.
  • Understand the importance of a team environment.
  • Are go-getting and solution-oriented.

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