Folio Clerk

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.


Folio Clerk
Our Folio Department ensures that ALE Solutions is only charged reimbursable items. This is achieved through auditing the hotel folios and resolving any discrepancies as necessary. Timely and accurate audits promote high levels of customer service and enhance the cash flow of the company.

The Folio Clerk is responsible for assisting the Folio Department in obtaining complete folios to be audited by using phone, fax, and email. They work diligently with hotels to ensure all folios are received completely and in a timely manner. They also assist with faxing letters to hotels to notify them of tax policies for each eligible stay. They play a crucial role in ensuring the Folio Specialists have folios to audit, which connects them to the Department’s objective of providing great service to our customers and enhancing the company’s cash flow.

The Folio Clerk position is a full-time opportunity, requiring an 8am-5pm work schedule. Candidates for this position must have exceptional attention to detail and strong decision making and computer skills.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities.
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

To apply, please complete an application on our ALE Careers Portal. 

Daily Functions of this Position:

  • Request folios from the hotel via telephone
  • Problem solve to obtain folios when not able to receive through typical process
  • Send mass fax requests to hotels notifying them of tax policies
  • Scan physical copies of folios as needed
  • Assist with auditing folios as needed

Basic Knowledge and Skills

  • Excellent verbal and written communication skills
  • High level of attention to detail
  • Strong organizational skills
  • Experience and comfortability with Outlook
  • Experience working with a database a plus
  • Hotel experience a plus

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