Hotel Administrative Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Hotel Administrative Specialist 
We are looking for a Hotel Administrative Specialist to join our fast-paced, energetic hotel team! Our Hotel Administrative Specialist are the front-lines of our Hotel Department. Claims correspond with each new family ALE assists every day. As a Claims Administrator, you will receive and track each new claim submitted to ALE, ensuring each family is assigned to an emergency housing coordinator quickly.  

The Claims Administrator position is a full-time opportunity, requiring flexibility for a Tuesday-Saturday, 10am -7pm work schedule. Candidates for this position must have exceptional ability to manage fast-pace work and computer technology simultaneously.

To apply for this opening please access the ALE Careers Portal

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

Daily Functions of this Position:

  • Assist national account management team with entering new claims into database, ensuring accurate and complete information.
  • Assign and distribute all new claims to a Hotel Coordinators based on claim information.
  • Efile all new claims into appropriate systems.
  • Other duties as assigned to assist with the success of the national account management team and ALE Solutions, Inc.

Basic Knowledge and Skills

  • Office experience preferred.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

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