Catastrophe Logistics Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Catastrophe Logistics Specialist 
The CAT Logistics team is ready to serve insurance adjusters across the country when their policyholders need it most. In the event of a catastrophic event, our CAT team serves as a point of contact for boots-on-the-ground insurance adjusters as they connect with families and assess damage. Whether they are assisting adjusters with hotel stays or reserving needed hotel space in times of disaster, our CAT team stands at the ready. 

The CAT Logistics Specialist position is a full-time opportunity, with a Tuesday - Saturday 8:00am to 5:00pm work schedule.  Candidates for this position must have exceptional customer service experience with the ability to manage a high call volume and computer work simultaneously.  Candidates must be available for extended hours during catastrophic events.   

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision discounts, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Coordinate adjuster housing and CAT housing needs
  • Coordinate holding rooms/reservations during CAT events for adjusters and policyholders
  • Maintain spreadsheets for holding rooms/reservations and hotel accommodations
  • Maintain CAT Tracker database
  • Negotiate hotel pricing discounts for hotel brands/chains
  • Maintain good business relationships with hotels
  • Prepare production reports for hotels
  • Participate in on-call rotation
  • Must be available to work over-time during CAT events
  • Other areas your skill set is needed!

Basic Knowledge and Skills

  • Two years of customer service experience.
  • Hotel experience a plus.
  • Proficient in Microsoft Office Products.
  • Attention to detail and accuracy are critical skills for this position.
  • Qualified candidates should have excellent verbal and written communication skills, be very organized, have strong problem-solving skills, ability to multi-task, and be a team player.

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