Bilingual Search Specialist

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Bilingual (Spanish-speaking) Search Specialist
ALE’s Long-Term Housing division seeks a Spanish-speaking Search Specialist to join our growing team. Our Search Specialists support our Relocation Department by locating appropriate housing options for families in need of temporary housing. Search Specialists work closely with other departments at ALE as well as landlords and property management teams to find properties that meet the needs of displaced policyholders.

The Search Specialist position is a full-time opportunity, requiring a Monday-Friday 8am-5pm work schedule. Candidates must possess the ability to work on many tasks simultaneously in a fast-paced environment.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health, dental, and vision insurance, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.

To apply, please complete an application through our ALE Careers Portal.


Daily Functions of this Position:

  • Assessing housing needs for displaced policyholders.
  • Performing searches for optimum short-term housing solutions utilizing online search engines and tools.
  • Communicating with potential property owners regarding short-term leases, extension options, and monthly rent.
  • Providing updates to Relocation Specialists and National Account Managers to expedite the housing process.
  • Updating and maintaining electronic and manual files including:
    • Spreadsheets
    • Customer database
    • Pre-approval paperwork

Basic Knowledge and Skills

  • At least two years of customer service, housing or insurance industry experience.
  • Bilingual (Spanish-speaking) required.
  • A college degree is preferred.
  • Experience with Microsoft Word and Excel.
  • Strong organization, problem solving, and multi-tasking skills.
  • Team player.
  • Go-getting, solution-oriented individual.

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