Hotel Relations Analyst

Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

ALE's Hotel Relations team is responsible for enhancing industry relationships that directly lead to improved business results.  This includes ensuring optimal hotel pricing and booking terms; educating the hotel industry on ALE’s mission and business model; and developing new initiatives in collaboration with hotel industry contacts to enhance ALE’s overall operational effectiveness.   The department is also responsible for maintaining the Hotel Resources database, creating added value for key partners, and sharing hotel industry knowledge and updates with ALE management. 

Our Hotel Relations Analyst is responsible for collecting, analyzing, monitoring, and maintaining the data used by ALE Management to develop effective partnership strategies and to ensure that negotiated agreements are successfully implemented.  The primary objective of this position is to develop and share business intelligence in collaboration with ALE Management that advances ALE’s overall operational effectiveness.  This role requires collaboration with a variety of other roles and departments to successfully achieve company goals.

This position requires a Monday-Friday 8am-5pm schedule, with flexibility appreciated.  


To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Manage complex and mass updates to the Hotel Resources database
  • Create effective visual representations of data to inform business decisions
  • Conduct research, create reports, develop presentation materials
  • Develop and maintain various performance metrics and status reporting standards
  • Present statistical findings and assist the Hotel Resources Manager in strategic planning and presentation
  • Verify that negotiated corporate rates have been loaded correctly into hotels’ inventory management systems
  • Conduct additional periodic and ad-hoc analysis as requested by ALE Management
  • Assess information management processes and recommend process improvements
  • Assist the IT department as needed with development of partner technologies, such as Direct Connects.  This could include testing, rate verifications, communicating with third party systems or other IT partners.
  • Additional duties as determined by evolving business needs

Basic Knowledge and Skills

  • Quantitative Analysis
  • Critical Thinking
  • Data Modeling
  • Strong Communication Skills
  • Attention to detail
  • Proficient with Excel
  • PowerPoint and presentation design skills a plus

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