Security Deposit Specialist


Real People. Real Solutions.
At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Security Deposit Specialist
ALE’s Long-Term Housing division seeks a Security Deposit Specialist to join our growing team. Our Security Deposit Specialists support our Move Out Department by assisting families and landlords with the security deposit process, including refunds, billing, and payments.

The Security Deposit Specialist position is a full-time opportunity, requiring a Monday-Friday 9am-6pm work schedule. Candidates must possess the ability to work on many tasks simultaneously in a fast-paced environment.

ALE Benefits
Our employees excel when it comes to serving our insurance companies, policyholders, and community. We believe in providing a generous, comprehensive benefits package that includes:

  • Health and dental insurance, vision insurance, life insurance, and flexible spending account options.
  • 401(k) plans with an employer match.
  • Vacation time, personal time, and holiday pay.
  • Continuous professional, life-long development opportunities
  • A fun, high-energy work environment, complete with a supportive management team.
  • A headquarters located off the Fox River in beautiful downtown St. Charles, Illinois.


To apply, please complete an application through our ALE Careers portal.

Daily Functions of this Position:

  • Maintain a daily tracking log of file assignments using database tasks.
  • Record detailed notes of verbal and written correspondence in database.
  • Maintain electronic and paper files to ensure status accuracy.
  • Collect security deposits from landlords immediately following move out.
  • Disperse deposit refunds for property and furniture to insured or insurance companies.
  • Assist insured’s as needed in disputing deductions with the landlord.
  • Audit files to verify billing and payments were issued correctly.
  • Work to resolve any billing issues and collect back landlord overpayments as need.
  • Issue billing credits or balance reductions as needed based on adjuster requests.
  • Notify insured’s of charges for damages to rental furniture, and assist on disputing charges for insured.
  • Collect unpaid balances or furniture damages over deposit held from insured as needed.
  • Assists when necessary in the day to day security deposit process.
  • Other areas your skill set is needed.

Basic Knowledge and Skills

  • Three years of customer service experience.
  • Property Management experience a plus.
  • Proficient in Microsoft Office Products.
  • Database experience a plus.
  • Must have excellent verbal & written communication skills, be very organized, have strong problem-solving skills & the ability to multi task.
  • Should have experience with accounting software/payables and have a professional phone demeanor with the ability to handle intricate personalities.

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