Make your life a little easier - learn from our experience and expertise. Our training will help you improve your customer service while controlling your expenses. Temporary Housing for ALE Claims Our core skill-building course is 90 minutes long and gives the adjuster insight into all aspects of the temporary housing process. Through a combination of lecture, exercises and handouts the adjuster will learn to identify cost drivers, avoid common pitfalls, and more cost-effectively manage temporary housing for their displaced insured. ALE Boot Camp This highly interactive class focuses on developing communication skills. An improvisational comedy team teaches this unique class. The team takes the class through a number of specially designed exercises that enhance the students' ability to effectively communicate with the policyholder. Make or Buy Decision: When Should We Outsource? Every aspect of one's business needs to be challenged with the question: Should this function be performed internally or externally? Rob Zimmers, CEO of ALE Solutions, leads a roundtable discussion that challenges the participants to take lessons learned from the manufacturing industry and apply them to the insurance sector. Rob has 20+ years in manufacturing management at a time when intense competition forced most companies to transform themselves to survive. At the core of most of those transformations was the process of identifying essential functions, core competencies, and noble processes: all else was outsourced.